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180000P6 Requisition #
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As Module Lead of RPA Operations team with your expertise in Business process improvement, you will play pivotal role in maintaining and supporting the CC's RPA capability. This role will be the expert within the DevOps team for the RPA services and tools we utilize. You will help to maintain the service level agreements and be always available for monitoring RPA operations tasks. You will work hand-in-hand with RPA development teams to resolve issues. You will do continual analysis of the end-to-end services provided by us; identifying and implementing tools, automation and process improvements to increase RPA's application resiliency – with the goal of avoiding or minimizing outages and impacts. You should be able to lead and execute specific activities related to RPA maintenance and support while working with several vendors.

Your team working skills will be required to amplify the performance in this role. Good communication skills are mandatory.  The person must have the commitment to complete DevOps activities with good analysing and innovative skills. The zeal to continuously learn new technologies, models, techniques and processes will help the incumbent to stand out from the crowd. 

How you will influence:

- Solve complex/medium complexity business problems using technical knowledge in the RPA environment

- Work and support Change & Release Management to enhance RPA applications in enterprise systems

- Implement processes to maintain RPA systems in production environment with controlled evaluation of any downtime

- Help to manage timely resolution or escalation of incidents within the environment. Understand the global and local impact across teams to manage interdependencies

- Must be able to communicate the impact and solutions of application/system problems in business language

What you will be doing:

- By taking the complete ownership of the Automation Platform on different environments

- Provide and coordinate required maintenance and optimization solutions ensuring business integrity 

- Complete DevOps activities on time and within Standard Level Agreements

- Help and maintain the deployed BOTs health in different Automation environments

- Help to progress change management by deploying the Automation deliveries in all supported environments

- Keep the lights on by liaising with stakeholders and vendors in different parts of the world

- Third Level troubleshooting support for all Automation initiatives & deployed applications

- Work closely with other IT teams such as Vendor, Development, Network, Security, Desktop, Exchange and Systems to investigate for the root cause analysis



What we need: 

- Substantial technology experience of more than 6 years in owning support of RPA Solutions

- Strong experience in managing environments using Automation Anywhere 

- Should be comfortable in various SQL Server versions with at least 2012 and above

- Knowledge of Microsoft Windows Server 2008 & Windows Server 2012 server platforms

- Awareness about IT infra such as VMs, AD, DNS proxy, Security skills – Firewalls

- Basic knowledge of SharePoint platform and O365

- Basic knowledge of Active Directory, Azure AD, Exchange Online and office products

- Hands‐on experience in writing basic Power shell scripts for various tasks

- Knowledge about .Net technologies, C# 4.0 or higher, & associated technologies

- Flexible to work in 24*7 shift model/night shifts for longer period (if required)

- Must be able to handle pressure situations, such as P1/2 cases, with high confidence

- Possess good command over both written and verbal communication skills

- Good knowledge of vendor and service management

- L3 troubleshooting support for RPA Solutions

- Maintain & build standard and documentation for all environments.

- Provision of adequate cover as defined in the SLA's over the required support hours 

- Logical thinking and excellent verbal and written communication

- Exhibit positive attitude and superb teamwork attributes


- Requires Bachelors in Engineering Degree or equivalent, and strong relevant professional experience

- ITIL Foundation certified will be preferred

- Automation Anywhere certification will be preferred

- An relevant Microsoft Certification will be an added advantage

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