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Senior Associate

JR-2464 Requisition #

Key Responsibilities of Billing Resource






Key Responsibilities of Collection Resource


Billing Management

  • Narrative Review
  • Establishing the billing activity of the projects/ matters.
  • Generate the pre bill and drafts.
  • Review of the draft bill.
  • Follow up with Secretaries if required for amendment.
  • Finalization of the bills if in scope.
  • Complete quality assurance on billing field
  • Reconcile the data.
  • Comply with TAT and Accuracy as per SLA / operations metrics
  • customer queries 
  • Supporting role during audits

Collection Management


  • Establishing the collection activity/ cycle.
  • Follow up with clients for payment.
  • Handling client queries.
  • Handling Local offices queries.
  • Analyzing the bad debt
  • Managing the client contacts
  • Initiating the improvements for quick payment release
  • Initiating the improvements for reducing lock ups.
  • Maintaining the debtor summary and scope


Job Title

Senior Associate

Business Area

Commercial Services – Billing Collection

Job Type

Career band

Role type



Administration Assistant



Days/Hours of Work

Monday to Friday, 1.30pm – 10.00pm or 2.30pm – 11.00pm (IST)

Reports to

Deputy Manager

Key Requirements

The successful candidate should have:

Desired experience:

  • 3+ Years relevant experience in Billing and collection/ Accounts receivables
  • Commerce graduates. Flexibility to work in 24*7 environments
  • Good communication - oral & written
  • Self-starter, energetic and good team player
  • Open to deliver additional efforts as and when needed
  • Achievement of Weekly/Monthly/Quarterly targets and SLA.
  • Regular communication to team Leader.
  • Been driven and motivated to achieve targets set.
  • Following Robust escalation process.
  • Resilient under pressure and ability to quickly adapt to unforeseen work demands, Including day-to-day activities
  • Handling of queries for the owned area of responsibility 
  • Working with cross functional teams in Country
  • To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
  • To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
  • To respond and action in a timely professional manner any escalations received 

To provide timely and accurate reporting that captures performance trend metrics and actionable management information.

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