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Legal Secretaries
JR-624 Requisition #

Alongside world-class legal careers, Clifford Chance offers excellent opportunities in the support functions that underpin its business operations. By joining us in our Business Professionals Group, you will help us to innovate in the way we deliver our services and enable us to run a successful multinational business that never stands still.  Business professionals are integral to the running of the firm and are critical to its success. 


The role of the Junior Legal Support Secretary (JLSS) is to provide a first-class professional support service. The support provided will be as part of a team with shared responsibilities and collective accountability. JLSSs will be expected to manage jobs through a shared mailbox and priortise as per deadlines and as directed by the Workflow Co-ordinator (WFC). The JLSS reports overall to the Service Centre Manager, with day-to-day workflow being monitored by the Service Centre WFC.


The JLSS is expected, on a daily basis, to create a positive working relationship with their clients and team members. The keys to success in this role are flexibility, staying calm under pressure, having excellent planning and prioritising skills and understanding that whilst the tasks can at times be basic/mundane the Service Centre is a fundamental support and is key to the smooth running of the firm.


This  JLSS role is situated within a Service Centre team. There are six Service Centre teams across London based in the following areas:

  • Business Services (HR, Marketing, BD, Finance, Best Delivery)
  • Capital Markets
  • Corporate
  • Finance
  • Litigation & Dispute Resolution (L&DR) / Real Estate
  • Tax, Pension & Employment (TPE)

The Service Centre team is made up of 30 team members across these six areas.  

The JLSS work on shifts: Monday – Friday, 35 hours per week/7 hours between 08:00 – 20:00 on shift rotation. 


The JLSS support both practice areas and business services predominantly with the following tasks:

  • Blacklines/Compares
  • Booking Meeting Rooms (London and Overseas)
  • Booking Client Entertainment (e.g. restaurants, tickets)
  • Booking travel and taxis
  • Entering contacts card into outlook or interaction
  • Creating Letters and making minor amendments
  • Expenses
  • GPMS – running reports, amending narratives
  • Mail – post/courier
  • Photocopying/Scanning
  • Printing
  • Creating Bound Volumes
  • Datarooms - printing/downloading
  • Events – collating RSVPs, preparing badges, client registration
  • Billing – creating letter, amending narratives, searching for previous invoices
  • Creating folders - indexes and labels
  • Audio Transcription – digital and tape
There are six key categories, detailed below, which describe the core areas of the support service provided by a JLSS.
  • Client Support – supporting clients and the business needs in a proactive manner across the firm
  • Team Support – working collaboratively with team members across the firm to provide a responsive and professional support service to fee earners and clients
  • Administrative Support – high volumes of printing.  Maintaining overall support through core administrative and communication activities.  Filing activities
  • Document Production – document processing, involving the Document Production Unit (DPU) if required
  • Diary/Meeting Management – managing your own diary and that of your allocated Service Centre to ensure team cover/shifts are assigned accordingly and the workflow is not affected
  • Flexible and Agile Working – working as part of a small team (allocated department) and an overall large team (Service Centre) will require flexible and agile working. You may need to pick up and move to another team or our other building in Canary Wharf, depending on where support is required.

Specific areas of focus will vary over time and according to the requirements of the Service Centre Manager, but each JLSS will be required to perform tasks within each of these categories at some time.

Common Practices

JLSSs are also required to adhere to the firm's common practices that have been established for the following core administrative activities and legal processes:

  • document management systems
  • document house and drafting style
  • audio conferencing
  • filing
  • fact file
  • managing diaries and meeting rooms
  • planned absence
  • telephone and voicemail
  • unplanned absence
A JLSS will be assessed on the basis of their performance.  Contribution will be measured according to the individual's delivery against the core role competencies identified below, together with additional objectives.  Performance is measured by reviewing the individual's ability to demonstrate the behaviour and skills outlined in the Competency Framework and supported by the firm's values.  These skills and behaviours are grouped under the following headings:
  • Technical
  • Administration
  • Organising & Managing Resources
  • Working Relationships
  • Communicating & Influencing
  • Commitment & Self-Motivation
  • Analytical Thought & Problem Solving
  • Leading & Developing Others
  • Organisational/Strategic Thinking
Technical Skills
  • Minimum typing speed 50 wpm with a good level of accuracy
  • Good knowledge of Word, PowerPoint, Excel and Outlook

Experience / Skills

  • Previous experience of working in a similar role within a professional services organisation would be an advantage and/or having been on a Work Experience student placement within a Law firm as part of CILEX course.
  • Excellent organisation and interpersonal skills
  • Proactive and motivated to learn
  • Exceptional team player and ability to work autonomously
  • 5 A*-C GCSEs, including English and Maths
  • Ideally you will have either CILEX Diploma for Legal Secretaries, A Level equivalent or BTEC administration course
To find out more:

Interested? To find out more about what it is like to work at Clifford Chance in London please visit our careers site

Equal Opportunities

At Clifford Chance we understand that our true asset is our people. We believe that each and every one of us should experience an equality of opportunity and an equality of experience here. We are always working to develop and deliver the best and most innovative approaches to make that happen. Inclusion is good for our team and their families, our firm and society.

We are therefore committed to treating all employees and job applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

The firm will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

We have a number of initiatives and networks that support our aspiration to be the Global Law Firm of choice. These include our LGBT, Gender Parity, Ethnicity and Disability networks.


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