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Deputy Manager Systems

JR-1241 Requisition #

Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The Firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution. Clifford Chance's aim is to be the leader of an elite group of law firms.

Alongside world-class legal careers, Clifford Chance offers excellent opportunities in the functions that underpin its business operations. By joining us in business services, you will help us to innovate in the way we deliver our services and enable us to run a successful multinational business that never stands still. Business services are integral to the running of the firm and are critical to its success.

Clifford Chance Business Services(CCBS) provides a wide range of IT Enabled Services to its client/parent company, Clifford Chance LLP. Having grown steadily over ten years, the company employs ~600 highly skilled and experienced professionals enabling the organization to successfully support its client in the following areas:

• Finance
• Information Technology
• Administration and Research
• Legal Support Centre
• Document Production Unit
• Project Management and Continuous Improvement

Job Purpose Summary

Deputy Manager will act as a Subject Matter expert and Mentor for the GPMS application team who facilitate analytical strength using technology/functional knowledge and solving impediments, managing risk, and driving program‐level continuous improvement.

GPMS is one of most important business capabilities delivered and requires services to be delivered with Speed, Value and Quality.

GSSC GPMS Team is responsible for supporting Finance Applications, GPMS (Oracle , Keystone, and Intapp) and Expert Time used by Clifford Chance across the Globe.

Key responsibilities

• Working Managing various applications and their configurations
• Figuring out ways to "find the bug" utilizing troubleshooting techniques and all the tools and systems available within the organization
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Mentoring Technical Support on technical issues and best practices
• Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
• Championing Supportability and Debug ability initiatives throughout R&D
• Provide Functional/Technical Support in ERP in Production environment.
• To work on incidents as escalated by the 2nd line support teams in order to provide resolution for the same.
• Provide Month end support for various Sub systems which includes creating, scheduling and providing the output as required.
• To test the application during the application upgrades and other BAU activities.
• Ensuring that the requirement for change to applications is fully understood and that the planned work will satisfy these requirements.
• Managing the release process and ensuring that all changes comply with the architectural roadmap.
• Managing a team of Consultants, Senior Consultants and Assistant Managing Consultant and monitoring their performance against agreed goals and performance criteria and meeting with them regularly to discuss progress;
• Ensuring that all changes to applications are properly documented and that all applications documentation is kept up to date.
• Liaison with on‐shore resources (both IT staff and users) regarding the precise nature of the task if this is not clear.
• Liaison with ERP Vendors (Third Party)and system Developers to provide resolution of issues and fix the upstream.
• Ensuring that all applications have adequate documentation with completion to the agreed standards.

Skills & Experience

• Minimum 7+ Years of experience in support for IT Applications with knowledge and experience of Oracle Financials.
• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits.
• Unparalleled troubleshooting and problem‐solving skills.
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations.
• Documentation of knowledge, mentoring ability, and comfort interacting with all levels of management.
• An in depth understanding of how Finance function works.
• Should be comfortable with basics of PL/SQL and should be able to write basic queries.
• Should have a technical background so that he can understand the applications.
• We would prefer a candidate with ITIL Foundation level certification.
• Should have knowledge of basic accounting, MS‐ Excel.
• Should be a Team Player.
• Flexible to work in Shifts, if required.
• Good communication skill – both verbal and written.
• Requires Bachelors in Engineering/Accounts, and strong relevant professional experience.
• Oracle Certifications would be an added advantage.

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