Client Development Coordinator
Our Client & Market Development (CMD) function is pivotal in making the Firm's vision a reality. CMD teams work across the Firm both strategically and operationally with Partners to (i) raise awareness, establish credibility and strengthen our brand in key markets, industries and product areas; and (ii) win new business; (iii) protect and grow profitable relationships with priority clients.
Our Client Development Managers (CDMs) are responsible for supporting our Global Strategic Client (GSC) teams with the aim of deepening and broadening these relationships in line with client plan objectives.
The purpose of this role is to work with and support the CDMs across a range of tactical and operations tasks related to the management and development of GSCs and sectors in which GSCs operate. For this stream we are looking for an Client Development Coordinator.
Key Responsibilities
The responsibilities of the Client Development Coordinator can be broadly split across two areas: account management and client development.
Account management activities
-
Relationship infrastructure – maintaining information about client team composition, distribution lists and client intranet sites.
-
Internal relationship communications – assisting with the creation and internal dissemination of relationship information.
-
Internal team meetings – arranging and preparing for internal client team meetings, taking notes and following up on actions.
-
Client financials – working with the Commercial Analysis Team to respond to financial information-related reporting requests.
-
Client fee arrangements – maintaining fee agreements on the central database and responding to requests for fee information.
-
Client reporting – collating information for and assisting with the creation of client Value Added Reports (VAR) and other relationship reports specified by the client.
-
Secondments – maintaining secondment information, liaising with client secondees, arranging and assisting with briefing sessions.
Client Development activities
-
Client information and research – collating and maintaining information for clients; including descriptions of new matters, organisation charts, business structures and client strategies. This will involve liaising with the Business Research Team, the Commercial Analysis Team, leveraging internal reports, and liaising with key client team members throughout the firm to gather information.
-
Client planning – supporting the CDM and Relationship Associate in the implementation of the client plan, including tracking actions.
-
Pitching – supporting the CDM on global panel RFPs and other important matter-specific pitches as appropriate.
-
Client listening – supporting the process associated with taking client feedback and using the intelligence to support the growth of the client.
-
Relationship meetings – assisting with the production of relationship documents and materials ahead of meetings.
-
Events, seminars and training – assisting with the organisation and planning of events, seminars and training.
-
Sector support – providing support across a variety of sector related activities which may include: production of internal reports and newsletters, maintaining client lists and market information, supporting internal meetings.
Key Requirements
Skills and experience:
-
You will have experience of working in an administrative role, ideally within the professional services or equivalent experience in a client development/account management administrative role
-
You will be highly motivated, a self-starter, committed to high performance
-
You will be pragmatic and have strong project management and analytical capabilities
-
You will need to be a strong team player
-
You will need to manage and prioritise multiple projects and respond quickly to requests which have a short turnaround time
-
You will need to be positive and flexible to ensure that the areas within your responsibility are well managed
-
You will have strong interpersonal and communication skills, both verbal and written (including strong editing and proofing ability and attention to detail)
-
You will be confident, resilient and focused
-
You will be able to demonstrate a track record of being pro-active and delivering high quality work
-
You will have strong general software skills (Excel, Word, Outlook and PowerPoint).
-
Preferable computer skills include InterAction
Qualifications:
-
Bachelor's degree or equivalent
-
4-5 years of total work experience in a corporate/MNC
About the firm
Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.
We are a purpose-driven business with core values at the heart of everything we do, we actively demonstrate what it means to do the right thing both internally and externally. We want to create a space where everyone feels respected, included, valued and listened to and our values are demonstrated through our behaviour. Our Code of Conduct is value based and embodies five Principles – Act with Integrity, Be Inclusive, Embrace Challenge, Speak Up and Act Responsibly.
We offer you the opportunity to join a global law firm with one of the most pre-eminent legal practices in the world. We have an established presence in India for more than ten years, delivering value and supporting Clifford Chance offices across the globe in the areas of Information Technology, Finance, Business Research, Legal Support, Document Production, Project Management and Continuous Improvement.
We have been certified as a 'Great Place to Work' in India for implementing people practices that foster collaboration and enable employees to reach their full potential. We are proud of the colleagues who work for us and of the service that together we provide, many of whom are experts in their own sectors. Join us and you will experience, first-hand, the one firm, one team approach that makes working at Clifford Chance so different.
To find out more about what it is like to work in Clifford Chance in India Office, please visit link
Equal Opportunities
At Clifford Chance we understand that our true asset is our people. We believe that each and every one of us should experience an equality of opportunity and an equality of experience here. We are always working to develop and deliver the best and most innovative approaches to make that happen. Inclusion is good for our team and their families, our firm and society.
We are therefore committed to treating all employees and job applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, color, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
The firm will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.
We have a number of initiatives and networks that support our aspiration to be the Global Law Firm of choice. These include our LGBT, Gender Parity, Ethnicity and Disability networks. Find out more here
#LI-RS2