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Analyst/Senior Analyst-Operations & Reporting

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Business Development
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JR-1025 Requisition #
JOB DESCRIPTION

Key Requirements

The successful candidate should have:

An excellent commitment to client service, delivery and timeliness along with essential demonstrable skills in working collaboratively and co-operatively with global teams

  • An excellent attention to detail and an innate appreciation of data and their structures
  • Analytical and problem-solving skills
  • Intermediate MS excel knowledge
  • Excellent organisation, planning and time management
  • Excellent interpersonal, written and presentation skills
  • The intellectual rigour and insight to be credible with a highly intelligent and experienced group of personnel
 Experience:
  • Exposure to any CRM databases, e-marketing platforms will be preferable
  • Previous law firm experience will be preferred
  • Exposure to global shared services team model
 
Knowledge:
  • Understanding of corporate structures, company profiling and the importance of CRM tools and their application in key client management;
  • Have a global perspective, with sensitivity to multiple and diverse cultures;
  • While experience of the legal market is not necessary, the skill of working in a consensus based partnership culture is
Qualifications:
  • College graduates from any reputed institute

Key Responsibilities

The Analyst – CMI will work within a team of colleagues in managing below listed activities:

  • Ensure global strategic clients are set-up and held in accordance with the Firm's requirements; data standards; are fit for purpose; relevant and reliable.
  • Support in preparing the customized analysis, monitoring information in database, sending relevant matter information to various League Table providers (who publish rankings of Law Firm globally) and managing the communications with internal stakeholders as well as external providers.
  • Support in performing a variety of scheduled and ad-hoc exercises (like preparing newsletters containing weekly updates of the Business Development activities, performing customized open Internet searches etc.)
  • Support in monitoring the its 5 libraries (CVs, Directory submissions, Capability statements, pitch responses and awards) on the Marketing Materials platform via a host of activities like uploading, deleting, moving key firm documents along with managing the access rights of users so that they can manage their own documents.
  • Basic understanding of firms contact database and marketing activities. Also, specializes in preparing customized reports & analysis supporting integral projects like InterAction data cleansing as per the new GDPR guidelines.
  • Complete, with supervision, special projects to improve the data integrity of specific marketing lists and contact types, including imports, data cleansing, searching and exporting.
  • Reviewing the marketing databases to identify the eligible contacts.
  • Providing additional support to other InterAction activities like - Reviewing, validating & processing process Data Change Management(DCM)sss tickets
  • Conduct ongoing database clean-up and maintenance regarding bounced contacts and duplicates. Research contacts and companies via internet to update profile information, business addresses, email, and job title.
  • Offering end-user assistance to BD's, administrative staff etc
  • Corporate structures and key client contact lists are accurately set-up, profiled and prepared on InterAction to support the needs, including reporting, of the business and dedicated client teams
  • Undertake company / personnel research online using companies' websites, annual reports and the Firm’s subscription services to resolve client data
  • Support firm's tools like Matter Information System, Global proposal database, Online Services, Alumni, Vuture & Interaction (CRM tool)
  • Review, Validate and process Data Change Management tickets.
  • Maintaining information about all pitches the firm does for its clients and potential clients
  • Help support the set-up and implementation of the various processes and procedures in relation to the delivery of a suite of standard reports for our key clients
  • Offering end-user assistance to BD's, administrative staff etc.
  • Assist in the production of periodic update reports outlining progress against business development plans and initiatives
Summary
 

Clifford Chance Business Services Pvt. Ltd. is a subsidiary of Clifford Chance, one of the world’s leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. Besides Finance and IT support, the company offers a variety of back-office services under the BRS (Business and Research Solutions). Client and Matter Intelligence (CMI) is one of the streams under the BRS department.

 

The role of the Analyst – CMI is to ensure our global strategic client and other core client data we hold on the Firm's client relationship intelligence tools (Global Proposals Database (GPD), Matter Capture and  InterAction are held in accordance with the Firm's data standards, are fit for purpose, relevant and reliable.

 

For this stream we are looking for an Analyst – CMI, to work in the following shift timings:

 

UK Shift (A) (13:15 PM to 10:00 PM) April to October

UK Shift (B) (14:15 PM to 11:00 PM) November – March

 

US Shift (A) (06:00 PM to 02:30 AM) April to October

US Shift (B) (07:00 PM to 03:30 AM) November – March

 

 
 
 

Clifford Chance Values

Client Focus

At Clifford Chance, we believe in bringing the client - both internal and external - to the centre of everything we do. To do this we need to understand, anticipate and fulfill the unique needs and expectations of each client. We call this "Client Focus" and to help deliver this core part of our business strategy, we want to recruit people who not only excel in their field but who are also client focused.

We are looking for people who:
  • can demonstrate a keen interest and enthusiasm to understand their Stakeholder's priorities;
  • are self-starters but also team players ready to help others and contribute to the overall success;
  • listen, understand, question and deliver; and
  • are reliable and responsive, and worked in an environment of "client first"

In short, we are looking for people who are motivated by client satisfaction and who strive to exceed the expectations of their clients.

Equal Opportunities

We believe in equality of opportunity for all job applicants and employees regardless of gender, marital status, race, colour, nationality, ethnicity or origin, disability, creed or religion, sexual orientation or age.

 
 
Job Title
Location
 
Business Area
Job Type
Career band
Role Type
Days/Hours of Work
Reporting:
Analyst – CMI

Unit No. 3, First Floor, Ambience Corporate Tower II, Plot No. 3,

Ambience Island, NH-8, Gurgaon, Haryana

Business Support Services
Permanent
Assistant
Service Assistant
5/40 per week
Team Leader – BRS (CMI)


Any Graduate

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