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Analyst - Client & Marketing Intelligence (CMI)

Business Development
19000024 Requisition #
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Job Title

Business Area

Job Type

Role Type


Days/Hours of Work


Analyst – Client and Matter Intelligence (CMI)

Business Support Services


Service Assistant


5/40 per week

Team Leader – BRS (CMI)




Clifford Chance Business Services Pvt. Ltd. is a subsidiary of Clifford Chance, one of the world’s leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. Besides Finance and IT support, the company offers a variety of back-office services under the BRS (Business and Research Solutions). Client and Matter Intelligence (CMI) is one of the stream under the BRS department.


For this stream we are looking for an Analyst – CMI, to work in the following shift timings:

UK Shift (A) (13:15 PM to 10:00 PM) April to October

UK Shift (B) (14:15 PM to 11:00 PM) November – March


US Shift (A) (06:00 PM to 02:30 AM) April to October

US Shift (B) (07:00 PM to 03:30 AM) November – March


Job Purpose

The role of the Analyst – CMI is to support the global communication tool "Vuture Vx" which is firm's key communication tool for marketing strategy. The tool is integrated with InterAction application via which the recipients can manage their own contact information and preferences for mailings along with their event responses getting directly recorded in InterAction.


This role will essentially involve delivering of client services via management of Vuture/InterAction activities along with the customer expectations, having direct interactions with various global teams and effective execution of a range of administrative tasks.


Key Responsibilities

The Analyst – CMI will work within a team of colleagues in managing Vuture activities. Primarily and supporting other Interaction related tasks.


The key responsibilities of the role are:

·      Manage firms Vuture emailing process by helping with email marketing needs by setting up newsletters, alerts, events.

·      Help support the set-up and implementation of the various processes and procedures in relation to the delivery of a suite of standard reports for our key clients

·      Offering end-user assistance to BD's, administrative staff etc.

·      Support the marketing and business development team by troubleshooting any technology questions, email marketing, proposal tool, and database needs.

·      Complete, with supervision, special projects to improve the data integrity of specific marketing lists and contact types, including imports, data cleansing, searching and exporting.

·      Reviewing the marketing databases to identify the eligible contacts.

·      Customized reporting like able to prepare periodic update reports outlining progress against business development plans and initiatives, if needed

·      Providing additional support to other InterAction activities like –

o   Reviewing, validating & processing process Data Change Management tickets

o   Conduct ongoing database clean-up and maintenance regarding bounced contacts and duplicates. Research contacts and companies via internet to update profile information, business addresses, email, and job title.


Key Requirements


The successful candidate should have:



·      Comfortable working with large data sets and spreadsheet files

·      Detail-oriented, with strong analytical and problem-solving skills

·      Excellent organisation, planning and time management

·      Excellent interpersonal, written and presentational

·      Responsible and takes ownership of projects while being inclusive and informative to team members

·      Strong attention to detail and ability to follow instructions with high degree of accuracy



·      Previous experience of working in InterAction Web & Windows Clients or similar CRM/database technologies

·      Familiarity with Vuture or similar email marketing system is a plus

·      Ability to work independently and with colleagues located in different offices

·      Previous law firm experience is preferred



·      Understanding of corporate structures, company profiling and the importance of CRM tools and their application in key client management;

·      Have a global perspective, with sensitivity to multiple and diverse cultures;

·      While experience of the legal market is not necessary, the skill of working in a consensus-based partnership culture is



·      Bachelor's degree or equivalent

·      2-3 years of total work experience in a corporate/MNC




Clifford Chance Values

Ambition / Commitment / Quality / Community

It is the combination of these values, not each one individually, and how they come together which makes Clifford Chance what it is, who we are and what we stand for. To us these values and enjoying what we do is a way of life.


Equal Opportunities

Clifford Chance is committed to an Equal Opportunities policy in employment and believes in equality of opportunity regardless of gender, age, race, colour, nationality, ethnic origin, religion, disability or sexual orientation.


Contact name






HR Recruitment

Clifford Chance Business Services Pvt. Ltd. – Ambience Corporate Tower – II, Unit No. 3, 1st Floor, Plot No. 3, Ambience Island, NH – 8, Gurgaon, Haryana – 122001, India

+91 0124 4607300


Any Graduate with relevant expierence.

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